Developer's Guide

5-112
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
AnsweringMachine One of the values from Table 6-26 specifying
the action to be taken if the call is answered
by an answering machine.
USHORT 2
Priority Set to TRUE if the call should receive priority
handling.
BOOL 2
PostRoute When this field is set to TRUE and a
DialedNumber is provided instead of a held
call (single step conference), the Unified
CCE post-routing capabilities determine the
new call destination.
BOOL 2
NumNamed Variables The number of NamedVariable floating fields
present in the floating part of the message.
USHORT 2
NumNamed Arrays The number of NamedArray floating fields
present in the floating part of the message.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ActiveConnection
DeviceID
The device ID of the device associated with
the active connection.
STRING 64
HeldConnection Device ID The device ID of the device associated with
the held connection.
STRING 64
AgentInstrument (optional) The agent’s ACD instrument number. STRING 64
DialedNumber (optional) The number to be dialed to effect a single step
conference of the active call. Either a
HeldConnection DeviceID or DialedNumber
is required.
STRING 40
UserToUserInfo (optional) The ISDN user-to-user information. UNSPEC 131
CallVariable1 (optional) Call-related variable data. STRING 41
…… ……
CallVariable10 (optional) Call-related variable data. STRING 41
CallWrapupData (optional) Call-related wrapup data. STRING 40
NamedVariable (optional) Call-related variable data that has a variable
name defined in the Unified CCE. There may
be an arbitrary number of NamedVariable and
NamedArray fields in the message, subject to
a combined total limit of 2000 bytes. See
Table 3-4 for the format of this field.
NAMEDVAR 251
NamedArray (optional) Call-related variable data that has an array
variable name defined in the Unified CCE.
There may be an arbitrary number of Named
Variable and NamedArray fields in the
message, subject to a combined total limit of
2000 bytes. See Table 3-5 for the format of
this field.
NAMED
ARRAY
252
Table 5-102 CONFERENCE_CALL_REQ Message Format (continued)