Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
CONFERENCE_CALL_REQ
Use this message to conference an existing held call with another active call. The two calls are merged
and the two connections at the conferencing device are in the connected state. The
CONFERENCE_CALL_REQ message is defined in Table 5-102.
InvokeID Set to the value of the InvokeID from the
corresponding request message.
UINT 4
Maximum message size (including header): 12
Table 5-101 CLEAR_CONNECTION_CONF Message Format (continued)
Table 5-102 CONFERENCE_CALL_REQ Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType =
48.
MHDR 8
InvokeID An ID for this request message, returned in
the corresponding confirm message.
UINT 4
PeripheralID The PeripheralID of the ACD where the call
is located.
UINT 4
HeldConnection CallID The Call ID value assigned to the held call by
the peripheral or Unified CCE.
UINT 4
ActiveConnection CallID The Call ID value assigned to the active call
by the peripheral or Unified CCE.
UINT 4
HeldConnection
DeviceIDType
The type of device ID in the
HeldConnectionDeviceID floating field
(Table 6-13).
USHORT 2
ActiveConnection
DeviceIDType
The type of device ID in the
ActiveConnectionDevice ID floating field
(Table 6-13).
USHORT 2
CallPlacement Type One of the values from Table 6-21 specifying
how the call is to be placed.
USHORT 2
CallMannerType One of the values from Table 6-22 specifying
additional call processing options.
USHORT 2
AlertRings The maximum amount of time that the call’s
destination will remain alerting, specified as
an approximate number of rings. A zero value
indicates that the peripheral default (typically
10 rings) should be used.
USHORT 2
CallOption One of the values from Table 6-23 specifying
additional peripheral-specific call options.
USHORT 2
FacilityType One of the values from Table 6-25 indicating
the type of facility to be used.
USHORT 2