Developer's Guide

5-110
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
CLEAR_CONNECTION_REQ
Use this message on hanging up a specific phone, to release the device connection from the designated
call. The CLEAR_CONNECTION_REQ message is defined in Table 5-100:
The CTI Server sends the CLEAR_CONNECTION_CONF message, defined in Table 5-101, to confirm
receipt of the request.
InvokeID Set to the value of the InvokeID from the
corresponding request message.
UINT 4
Maximum message size (including header): 12
Table 5-99 CLEAR_CALL_CONF Message Format (continued)
Table 5-100 CLEAR_CONNECTION_REQ Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 46. MHDR 8
InvokeID An ID for this request message, returned in the
corresponding confirm message.
UINT 4
PeripheralID The PeripheralID of the ACD where the call is located. UINT 4
ConnectionCallID The Call ID value assigned to the call by the peripheral
or Unified CCE.
UINT 4
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID
floating field (Table 6-13).
USHORT 2
RequestingDevice
IDType (optional)
Indicates the type of the device identifier supplied in the
RequestingDeviceID field (Table 6-11). NONE is an
acceptable value.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDeviceID The device ID of the device connection that is to be
released.
STRING 64
AgentInstrument
(optional)
The ACD instrument number of the instrument with
device connection that is to be released.
STRING 64
CTIOSCILClientID Unique ID for use by CTI OS to identify the CIL Client STRING 64
RequestingDeviceID
(optional)
Optionally specifies the controller device requesting the
clear operation.
STRING 64
Maximum message size (including header): 220
Table 5-101 CLEAR_CONNECTION_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 47. MHDR 8