Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
The CTI Server sends the ANSWER_CALL_CONF message, defined in Table 5-97, to confirm receipt
of the request.
CLEAR_CALL_REQ
Use this message on hanging up a call, to release all devices from the specified call. The
CLEAR_CALL_REQ message is defined in Table 5-98.
The CTI Server sends the CLEAR_CALL_CONF message, defined in Table 5-99, to confirm receipt of
the request.
Table 5-97 ANSWER_CALL_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. Message Type = 43. MHDR 8
InvokeID Set to the value of the InvokeID from the
corresponding request message.
UINT 4
Maximum message size (including header): 12
Table 5-98 CLEAR_CALL_REQ Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 44. MHDR 8
InvokeID An ID for this request message, returned in the
corresponding confirm message.
UINT 4
PeripheralID The PeripheralID of the ACD where the call is located. UINT 4
ConnectionCallID The Call ID value assigned to the call by the peripheral
or Unified CCE.
UINT 4
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID
floating field (Table 6-13).
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice
ID
The device ID of the device associated with the
connection.
STRING 64
AgentInstrument
(optional)
The agent’s ACD instrument number. STRING 64
Maximum message size (including header): 154
Table 5-99 CLEAR_CALL_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. Message Type =
45.
MHDR 8