Developer's Guide

5-104
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
SkillGroupID The SkillGroupID of the agent SkillGroup queue
that the call has been added to. May contain the
special value NULL_SKILL_ GROUP (Table 6-3)
when not applicable or not available. There may be
more than one SkillGroup ID field in the message
(see Num SkillGroups). This field always
immediately follows the corresponding
SkillGroupNumber field.
UINT 4
SkillGroup Priority The priority of the skill group, or 0 when skill group
priority is not applicable or not available. There may
be more than one SkillGroup Priority field in the
message (see NumSkillGroups). This field always
immediately follows the corresponding
SkillGroupID field.
USHORT 2
SkillGroupState One of the values from representing the current state
of the associated agent with respect to the skill
group. There may be more than one SkillGroupState
field in the message (see NumSkillGroups). This
field always immediately follows the corresponding
SkillGroupPriority field.
USHORT 2
Maximum message size (including header): 532
Table 5-91 QUERY_AGENT_STATE_CONF Message Format (continued)