Developer's Guide

5-97
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
DeskSettingsMask A bitwise combination of the Boolean desk setting Masks
listed in following table.
UINT 4
WrapupData
IncomingMode
Indicates whether the agent is allowed or required to enter
wrap-up data after an inbound call: 0 = Required,
1 = Optional, 2 = Not allowed, 3 = Required With
WrapupData.
UINT 4
WrapupData
OutgoingMode
Indicates whether the agent is allowed or required to enter
wrap-up data after an outbound call: 0 = Required,
1 = Optional, 2 = Not allowed.
UINT 4
LogoutNonActivity
Time
Number of seconds on non-activity at the desktop after
which the Unified CCE automatically logs out the agent
UINT 4
QualityRecording
Rate
Indicates how frequently calls to the agent are recorded. UINT 4
RingNoAnswer
Time
Number of seconds a call may ring at the agent’s station
before being redirected.
UINT 4
SilentMonitor
WarningMessage
Set when a warning message box will prompt on agent
desktop when silent monitor starts.
UINT 4
SilentMonitor
AudibleIndication
Set for an audio click at beginning of the silent monitor. UINT 4
SupervisorAssist
CallMethod
Set for Unified CCE PIM will create a blind conference call
for supervisor assist request; otherwise will create
consultative call.
UINT 4
EmergencyCall
Method
Set for Unified CCE PIM will create a blind conference call
for emergency call request; otherwise create a consultative
call.
UINT 4
AutoRecordOn
Emergency
Set for automatically record when emergency call request. UINT 4
RecordingMode Set for the recording request go through Unified CM/PIM. UINT 4
WorkModeTimer Auto Wrap-up time out. UINT 4
RingNoAnswerDN The dialed number identifier for new re-route destination in
the case of ring no answer.
UINT 4
Floating Part
Field Name Value Data Type
Max.
Size
DefaultDevicePort
Address
Optional value to override the default port address for the
agent telephony device.
STRING 32
Maximum message size (including header) 106
Table 5-87 Boolean Desk Settings Masks
Mask Name Description Value
DESK_AVAIL_AFTER_
INCOMING_MASK
Set for automatically consider the agent available
after handling an incoming call
0x00000001
Table 5-86 AGENT_DESK_SETTINGS_CONF Message Format (continued)