Developer's Guide

5-96
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
AGENT_DESK_SETTINGS_REQ
Table 5-85 defines the format of the AGENT_DESK_SETTINGS_REQ message:
The AGENT_DESK_SETTINGS_CONF message confirms receipt of the request and provides the query
response:
ClientID (client
only)
The ClientID of the server application terminating the call
recording service, provided by CTIServer when this
message is sent to a client application.
STRING 64
ClientAddress
(client only)
The IP address of the server application terminating the call
recording service, provided by CTIServer when this
message is sent to a client application.
STRING 16
ClientAddressIPV6
(not supported by
Unified CCE)
The IP Address of the CTI client. Where supported this may
replace ClientAddress; one but not both must be present.
STRING 16
Maximum message size (including header) 96
Table 5-84 STOP_RECORDING_CONF Message Format (continued)
Table 5-85 AGENT_DESK_SETTINGS_REQ Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 131. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
PeripheralID The PeripheralID of the ACD where the device is located. UINT 4
Floating Part
Field Name Value Data Type
Max.
Size
AgentID (optional) The agent’s ACD login ID. STRING 12
Maximum message size (including header) 30
Table 5-86 AGENT_DESK_SETTINGS_CONF Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 132. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
PeripheralID The PeripheralID of the ACD where the device is located. UINT 4