Developer's Guide

5-93
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
The CTIServer forwards the START_RECORDING_REQ message to one or more servers applications
that have registered the “Cisco:CallRecording” service. The recording server will return the
START_RECORDING_CONF message when call recording has been activated. Upon receipt of the
START_RECORDING_CONF, the CTI Server forwards the response to the requesting CTI Client:
AgentExtension The agent’s ACD teleset extension. For requesting clients
with ALL EVENTS or PERIPHERAL MONITOR service,
at least one of AgentExtension, AgentID, or
AgentInstrument must be provided.
STRING 16
AgentID The agent’s ACD login ID. For requesting clients with ALL
EVENTS or PERIPHERAL MONITOR service, at least
one of AgentExtension, AgentID, or AgentInstrument must
be provided.
STRING 12
AgentInstrument The agent’s ACD instrument number. For requesting
clients with ALL EVENTS or PERIPHERAL MONITOR
service, at least one of AgentExtension, AgentID, or
AgentInstrument must be provided.
STRING 64
ClientAddressIPV6
(not supported by
Unified CCE)
The IP Address of the CTI client. Where supported this
may replace ClientAddress; one but not both must be
present.
STRING 16
Maximum message size (including header) 280
Table 5-81 START_RECORDING_REQ Message Format (continued)
Table 5-82 START_RECORDING _CONF Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 148. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
SessionID A value that uniquely identifies the server application
session providing the call recording service that should be
supplied by the client in the STOP_RECORDING_REQ
message that terminates this recording. Server applications
should set this field to 0xffffffff if the subsequent STOP_
RECORDING_REQ should be sent only to that server, or set
to zero if the STOP_RECORDING_REQ may be sent to any
registered server.
UINT 4
ServerData An ID or other server value associated with this call
recording that should be supplied by the client in the
STOP_RECORDING_REQ message that terminates this
recording.
UINT 4
Floating Part
Field Name Value Data Type
Max.
Size