Developer's Guide

5-91
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
When the requested call variables have been updated, and the new values are guaranteed to remain set
in the event that the CTI session is abnormally terminated, the CTI Server responds to the CTI Client
that requested the update with the SET_APP_DATA_CONF message:
START_RECORDING_REQ
A CTI client may send a START_RECORDING_REQ message, requesting CTI server to start recording
a call. Upon receiving the START_RECORDING_REQ, CTI server will try to find an available
recording server to satisfy the recording request. The recording server will return
START_RECORDING_CONF to CTI Server. Upon receipt of the START_RECORDING_CONF from
the recording server, it will send START_RECORDING_CONF to the requesting CTI client.
…… ……
CallVariable10
(optional)
Call-related variable data. STRING 41
FltCallTypeID
(optional)
If present, sets the call type of the call. UINT 4
PreCallInvokeID
(optional)
If present, specifies the invoke of the PreCall related to this
event.
UNIT 4
Maximum message size (including header) 442
Table 5-79 SET_APP_DATA_REQ Message Format (continued)
Table 5-80 SET_APP_DATA_CONF Message Format
Field Name Value
Data
Type
Byte
Size
MessageHeader Standard message header. MessageType = 130. MHDR 8
InvokeID Set to the same value as the InvokeID from the corresponding
request message.
UINT 4
Maximum message size (including header) 12