Developer's Guide

5-83
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
ReservationCalls
HeldTimeTo5
Total number of seconds agent reservation calls were
placed on hold by agents in the skill group.
UINT 4
BargeInCallsTo5 Total number of supervisor call barge-ins completed in the
skill group.
UINT 4
InterceptCallsTo5 Total number of supervisor call intercepts completed in the
skill group.
UINT 4
MonitorCallsTo5 Total number of supervisor call monitors completed in the
skill group.
UINT 4
WhisperCallsTo5 Total number of supervisor call whispers completed by
agents in the skill group.
UINT 4
EmergencyCallsTo5 Total number of emergency calls completed by agents in
the skill group.
UINT 4
CallsQ5 The number of calls queued to the skill group during the
current five-minute. This field is set to 0xFFFFFFFF when
this value is unknown or unavailable.
UINT 4
CallsQTime5 The total queue time, in seconds, of calls queued to the
skill group during the current five-minute. This field is set
to 0xFFFFFFFF when this value is unknown or
unavailable.
UINT 4
LongestCallQ5 The longest queue time, in seconds, of all calls queued to
the skill group during the current five-minute. This field is
set to 0xFFFFFFFF when this value is unknown or
unavailable.
UINT 4
AvailTimeToHalf Total seconds agents in the skill group were in the
Available state.
UINT 4
LoggedOnTime
ToHalf
Total time, in seconds, agents in the skill group were
logged on.
UINT 4
NotReadyTime
ToHalf
Total seconds agents in the skill group were in the Not
Ready state.
UINT 4
AgentOutCallsTo
Half
Total number of completed outbound ACD calls made by
agents in the skill group.
UINT 4
AgentOutCallsTalk
TimeToHalf
Total talk time, in seconds, for completed outbound ACD
calls handled by agents in the skill group. The value
includes the time spent from the call being initiated by the
agent to the time the agent begins after call work for the
call. The time includes hold time associated with the call.
UINT 4
AgentOutCallsTime
ToHalf
Total handle time, in seconds, for completed outbound
ACD calls handled by agents in the skill group. The value
includes the time spent from the call being initiated by the
agent to the time the agent completes after call work time
for the call. The time includes hold time associated with
the call.
UINT 4
AgentOutCallsHeld
ToHalf
The total number of completed outbound ACD calls agents
in the skill group have placed on hold at least once.
UINT 4
Table 5-75 QUERY_SKILL_GROUP_STATISTICS_CONF Message Format (continued)