Developer's Guide

5-82
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
AutoOutCallsTalk
TimeTo5
Total talk time, in seconds, for completed AutoOut
(predictive) calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent begins after call work for the call. The
time includes hold time associated with the call.
UINT 4
AutoOutCallsTime
To5
Total handle time, in seconds, for completed AutoOut
(predictive) calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
UINT 4
AutoOutCallsHeld
To5
The total number of completed AutoOut (predictive) calls
that agents in the skill group have placed on hold at least
once.
UINT 4
AutoOutCallsHeld
TimeTo5
Total number of seconds AutoOut (predictive) calls were
placed on hold by agents in the skill group.
UINT 4
PreviewCallsTo5 Total number of outbound Preview calls completed by
agents in the skill group.
UINT 4
PreviewCallsTalk
TimeTo5
Total talk time, in seconds, for completed outbound
Preview calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent begins after call work for the call. The
time includes hold time associated with the call.
UINT 4
PreviewCallsTime
To5
Total handle time, in seconds, for completed outbound
Preview calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
UINT 4
PreviewCallsHeld
To5
The total number of completed outbound Preview calls that
agents in the skill group have placed on hold at least once.
UINT 4
PreviewCallsHeld
TimeTo5
Total number of seconds outbound Preview calls were
placed on hold by agents in the skill group.
UINT 4
ReservationCallsTo5 Total number of agent reservation calls completed by
agents in the skill group.
UINT 4
ReservationCalls
TalkTimeTo5
Total talk time, in seconds, for completed agent reservation
calls handled by agents in the skill group. The value
includes the time spent from the call being initiated to the
time the agent begins after call work for the call. The time
includes hold time associated with the call.
UINT 4
ReservationCalls
TimeTo5
Total handle time, in seconds, for completed agent
reservation calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
UINT 4
ReservationCalls
HeldTo5
The total number of agent reservation calls that agents in
the skill group have placed on hold at least once.
UINT 4
Table 5-75 QUERY_SKILL_GROUP_STATISTICS_CONF Message Format (continued)