Developer's Guide

5-80
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
AgentsBusyOther Number of agents currently busy with calls assigned to
other skill groups.
UINT 4
AgentsReserved Number of agents for the skill group currently in the
Reserved state.
UINT 4
AgentsHold Number of calls to the skill group currently on hold. UINT 4
AgentsICM
Available
Number of agents in the skill group currently in the
Unified CCE Available state.
UINT 4
AgentsApplication
Available
Number of agents in the skillgroup currently in the
Application Available state.
UINT 4
AgentsTalkingAuto
Out
Number of calls to the skill group currently talking on
AutoOut (predictive) calls.
UINT 4
AgentsTalking
Preview
Number of calls to the skill group currently talking on
outbound Preview calls.
UINT 4
AgentsTalking
Reservation
Number of calls to the skill group currently talking on
agent reservation calls.
UINT 4
RouterCallsQNow The number of calls currently queued by the Unified CCE
call router for this skill group. This field is set to
0xFFFFFFFF when this value is unknown or unavailable.
UINT 4
LongestRouterCallQ
Now
The queue time, in seconds, of the currently Unified CCE
call router queued call that has been queued to the skill
group the longest. This field is set to 0xFFFFFFFF when
this value is unknown or unavailable.
UINT 4
CallsQNow The number of calls currently queued to the skill group.
This field is set to 0xFFFFFFFF when this value is
unknown or unavailable.
UINT 4
CallsQTimeNow The total queue time, in seconds, of calls currently queued
to the skill group. This field is set to 0xFFFFFFFF when
this value is unknown or unavailable.
UINT 4
LongestCallQNow The queue time, in seconds, of the currently queued call
that has been queued to the skill group the longest. This
field is set to 0xFFFFFFFF when this value is unknown or
unavailable.
UINT 4
AvailTimeTo5 Total seconds agents in the skill group were in the
Available state.
UINT 4
LoggedOnTimeTo5 Total time, in seconds, agents in the skill group were
logged on.
UINT 4
NotReadyTimeTo5 Total seconds agents in the skill group were in the Not
Ready state.
UINT 4
AgentOutCallsTo5 Total number of completed outbound ACD calls made by
agents in the skill group.
UINT 4
Table 5-75 QUERY_SKILL_GROUP_STATISTICS_CONF Message Format (continued)