Developer's Guide

5-77
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
AutoOutCalls
Today
Total number of AutoOut (predictive) calls completed by the
agent.
UINT 4
AutoOutCalls
TalkTime Today
Total talk time, in seconds, of AutoOut (predictive) calls
completed by the agent. The value includes the time spent from
the call being initiated by the agent to the time the agent begins
after call work for the call. The time includes hold time
associated with the call.
UINT 4
AutoOutCalls
TimeToday
Total handle time, in seconds, for AutoOut (predictive) calls
completed by the agent. The value includes the time spent from
the call being initiated by the agent to the time the agent
completes after call work time for the call. The time includes
hold time associated with the call.
UINT 4
AutoOutCalls
HeldToday
The total number of completed AutoOut (predictive) calls the
agent has placed on hold at least once.
UINT 4
AutoOutCalls
HeldTime Today
Total number of seconds AutoOut (predictive) calls were placed
on hold.
UINT 4
PreviewCalls
Today
Total number of outbound Preview calls completed by the agent. UINT 4
PreviewCalls
TalkTimeToday
Total talk time, in seconds, of outbound Preview calls completed
by the agent. The value includes the time spent from the call
being initiated by the agent to the time the agent begins after call
work for the call. The time includes hold time associated with the
call.
UINT 4
PreviewCalls
TimeToday
Total handle time, in seconds, outbound Preview calls completed
by the agent. The value includes the time spent from the call
being initiated by the agent to the time the agent completes after
call work time for the call. The time includes hold time
associated with the call.
UINT 4
PreviewCalls
HeldToday
The total number of completed outbound Preview calls the agent
has placed on hold at least once.
UINT 4
PreviewCalls
HeldTimeToday
Total number of seconds outbound Preview calls were placed on
hold.
UINT 4
Reservation
CallsToday
Total number of agent reservation calls completed by the agent. UINT 4
Reservation
CallsTalk
TimeToday
Total talk time, in seconds, of agent reservation calls completed
by the agent. The value includes the time spent from the call
being initiated by the agent to the time the agent begins after call
work for the call. The time includes hold time associated with the
call.
UINT 4
Reservation
CallsTimeToday
Total handle time, in seconds, agent reservation calls completed
by the agent. The value includes the time spent from the call
being initiated by the agent to the time the agent completes after
call work time for the call. The time includes hold time
associated with the call.
UINT 4
Reservation
CallsHeldToday
The total number of completed agent reservation calls the agent
has placed on hold at least once.
UINT 4
Table 5-73 QUERY_AGENT_STATISTICS_CONF Message Format (continued)