Developer's Guide

5-75
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
PreviewCalls
HeldSession
The total number of completed outbound Preview calls the agent
has placed on hold at least once.
UINT 4
PreviewCalls
HeldTime
Session
Total number of seconds outbound Preview calls were placed on
hold.
UINT 4
Reservation
CallsSession
Total number of agent reservation calls completed by the agent. UINT 4
Reservation
CallsTalk
TimeSession
Total talk time, in seconds, of agent reservation calls completed
by the agent. The value includes the time spent from the call
being initiated by the agent to the time the agent begins after call
work for the call. The time includes hold time associated with the
call.
UINT 4
Reservation
CallsTime
Session
Total handle time, in seconds, agent reservation calls completed
by the agent. The value includes the time spent from the call
being initiated by the agent to the time the agent completes after
call work time for the call. The time includes hold time
associated with the call.
UINT 4
Reservation
CallsHeld
Session
The total number of completed agent reservation calls the agent
has placed on hold at least once.
UINT 4
Reservation
CallsHeld
TimeSession
Total number of seconds agent reservation calls were placed on
hold.
UINT 4
BargeInCalls
Session
Total number of supervisor call barge-ins completed. UINT 4
InterceptCalls
Session
Total number of supervisor call intercepts completed. UINT 4
MonitorCalls
Session
Total number of supervisor call monitors completed. UINT 4
WhisperCalls
Session
Total number of supervisor whisper calls completed. UINT 4
EmergencyCalls
Session
Total number of emergency calls. UINT 4
AvailTimeToday Total time, in seconds, the agent was in the Available state for
any skill group.
UINT 4
LoggedOnTime
Today
Total time, in seconds, the agent has been logged on. UINT 4
NotReadyTime
Today
Total time, in seconds, the agent was in the Not Ready state for
all skill groups.
UINT 4
ICMAvailable
TimeToday
Total time, in seconds, the agent was in the Unified CCE
Available state.
UINT 4
RoutableTime
Today
Total time, in seconds, the agent was in the Routable state for all
skill groups.
UINT 4
Table 5-73 QUERY_AGENT_STATISTICS_CONF Message Format (continued)