Developer's Guide

5-74
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
InternalCallsSess
ion
Number of internal calls initiated by the agent. UINT 4
InternalCalls
TimeSession
Number of seconds spent on internal calls initiated by the agent. UINT 4
InternalCalls
RcvdSession
Number of internal calls received by the agent. UINT 4
InternalCalls
RcvdTime
Session
Number of seconds spent on internal calls received by the agent. UINT 4
InternalCalls
HeldSession
The total number of internal calls the agent placed on hold at
least once.
UINT 4
InternalCalls
HeldTime
Session
Total number of seconds completed internal calls were placed on
hold.
UINT 4
AutoOutCalls
Session
Total number of AutoOut (predictive) calls completed by the
agent.
UINT 4
AutoOutCalls
TalkTime Session
Total talk time, in seconds, of AutoOut (predictive) calls
completed by the agent. The value includes the time spent from
the call being initiated by the agent to the time the agent begins
after call work for the call. The time includes hold time
associated with the call.
UINT 4
AutoOutCalls
Time Session
Total handle time, in seconds, for AutoOut (predictive) calls
completed by the agent. The value includes the time spent from
the call being initiated by the agent to the time the agent
completes after call work time for the call. The time includes
hold time associated with the call.
UINT 4
AutoOutCalls
Held Session
The total number of completed AutoOut (predictive) calls the
agent has placed on hold at least once.
UINT 4
AutoOutCalls
HeldTime
Session
Total number of seconds AutoOut (predictive) calls were placed
on hold.
UINT 4
PreviewCalls
Session
Total number of outbound Preview calls completed by the agent. UINT 4
PreviewCalls
TalkTime Session
Total talk time, in seconds, of outbound Preview calls completed
by the agent. The value includes the time spent from the call
being initiated by the agent to the time the agent begins after call
work for the call. The time includes hold time associated with the
call.
UINT 4
PreviewCalls
TimeSession
Total handle time, in seconds, outbound Preview calls completed
by the agent. The value includes the time spent from the call
being initiated by the agent to the time the agent completes after
call work time for the call. The time includes hold time
associated with the call.
UINT 4
Table 5-73 QUERY_AGENT_STATISTICS_CONF Message Format (continued)