Developer's Guide

5-71
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
The CTI Server responds to the CTI Client with the USER_MESSAGE_CONF message:
USER_MESSAGE_EVENT
The USER_MESSAGE_EVENT message, defined in Table 5-71, delivers a message that was sent from
another CTI Server client:
Table 5-69 Message Distribution Values
Distribution Code Description Value
DISTRIBUTE_TO_ CLIENT The message is to be sent to the client indicated by
the ClientID field.
0
DISTRIBUTE_TO_ SUPERVISOR The message is to be sent to the agent team
supervisor.
1
DISTRIBUTE_TO_ TEAM The message is to be sent to all clients in the same
agent team.
2
DISTRIBUTE_TO_ ALL The message is to be sent to all CTI Server clients. 3
Table 5-70 USER_MESSAGE_CONF Message Format
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. Message Type = 108. MHDR 8
InvokeID Set to the value of the InvokeID from the corresponding
request message.
UINT 4
Maximum message size (including header): 12
Table 5-71 USER_MESSAGE_EVENT Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 109. MHDR 8
ICMCentral
ControllerTime
The current Central Controller date and time. TIME 4
Distribution One of the values from Table 5-69 specifying the
desired distribution of this message.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ClientID The ClientID of the message sender. STRING 64
Text The text of the message to be sent. STRING 255
Maximum message size (including header): 337