Developer's Guide

5-64
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Call Data Update Service
Figure 5-8 Release Call Message Flow
The RELEASE_CALL_REQ and RELEASE_CALL_CONF messages are defined in Table 5-60 and
Table 5-61.
The CTI Server responds to the CTI client with the RELEASE_CALL_CONF message:
CTI Client
CTI Server
RELEASE_CALL_REQ
RELEASE_CALL_CONF
Table 5-60 RELEASE_CALL_REQ Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 28. MHDR 8
InvokeID An ID for this request message, returned in the
corresponding confirm message.
UINT 4
PeripheralID The PeripheralID of the ACD where the call is
located.
UINT 4
Connection
DeviceIDType
The type of device ID in the ConnectionDevice ID
floating field (Table 6-13).
USHORT 2
Connection CallID The Call ID value assigned to the call by the
peripheral or Unified CCE.
UINT 4
Floating Part
Field Name Value Data Type Byte Size
Connection DeviceID The device ID of the device associated with the
connection.
STRING 64
Maximum message size (including header): 88
Table 5-61 RELEASE_CALL_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 29. MHDR 8