Developer's Guide

5-62
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Call Data Update Service
NumNamed
Va ri a b l e s
The number of NamedVariable floating fields present in
the floating part of the message.
USHORT 2
NumNamedArrays The number of NamedArray floating fields present in the
floating part of the message.
USHORT 2
CallType The general classification of the call type (Table 6-12). USHORT 2
CalledParty
Disposition
Indicates the disposition of called party USHORT 2
CampaignID Campaign ID for value that appears in the Agent Real
Time table. Set to zero if not used.
UINT 4
QueryRuleID Query rule ID for value that appears in the Agent Real
Time table. Set to zero if not used.
UINT 4
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice
ID
The identifier of the connection between the call and the
device.
STRING 64
ANI (optional) The calling line ID of the caller. STRING 40
UserToUserInfo
(optional)
The ISDN user-to-user information element. UNSPEC 131
CallerEnteredDigits
(optional)
The digits entered by the caller in response to IVR
prompting.
STRING 40
CallVariable1
(optional)
Call-related variable data. STRING 41
…… ……
CallVariable10
(optional)
Call-related variable data. STRING 41
CallWrapupData
(optional)
Call-related wrapup data. STRING 40
NamedVariable
(optional)
Call-related variable data that has a variable name defined
in the Unified CCE. There may be an arbitrary number of
Named Variable and NamedArray fields in the message,
subject to a combined total limit of 2000 bytes. See
Table 3-4 for the format of this field.
NAMED
VA R
251
NamedArray
(optional)
Call-related variable data that has an array variable name
defined in the Unified CCE. There may be an arbitrary
number of Named Variable and NamedArray fields in the
message, subject to a combined total limit of 2000 bytes.
See Table 3-5 for the format of this field.
NAMED
ARRAY
252
CustomerPhone
Number (optional)
Customer phone number for value that appears in the
Agent Real Time table.
STRING 20
CustomerAccount
Number (optional)
Customer Account Number for value that appears in the
Agent Real Time table.
STRING 32
Table 5-58 SET_CALL_DATA_REQ Message Format (continued)