Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Call Data Update Service
Table 5-57 summarizes the Call Data Update service messages.
SET_CALL_DATA_REQ
Send this message to the CTI Server to set one or more call variables and/or call wrapup data. The
combination of ConnectionCallID, ConnectionDeviceIDType, and ConnectionDeviceID uniquely
identify the call to be operated upon. Variables not provided in the message are not affected. Figure 5-7
depicts the Set Call Data message flow.
Figure 5-7 Set Call Data Message Flow
The SET_CALL_DATA_REQ and SET_CALL_DATA_CONF messages are defined in Table 5-58 and
Table 5-59.
Table 5-57 Call Data Update Service Messages
Message When Sent to CTI Server
SET_CALL_DATA_REQ To set call variables and/or call wrapup data.
RELEASE_CALL_REQ To indicate that you are finished with a call and that all call
variable and call wrapup updates have been made.
CTI Client
CTI Server
SET_CALL_DATA_REQ
SET_CALL_DATA_CONF
Table 5-58 SET_CALL_DATA_REQ Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 26. MHDR 8
InvokeID An ID for this request message that will be returned in the
corresponding confirm message.
UINT 4
PeripheralID The PeripheralID of the ACD where the call is located. UINT 4
ConnectionDevice
IDType
Indicates the type of the connection identifier supplied in
the ConnectionDeviceID floating field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to the call by the peripheral or
Unified CCE.
UINT 4