Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Supervisor Service
MONITOR_AGENT_TEAM_START_REQ
The MONITOR_AGENT_TEAM_START_REQ message, defined in Table 5-53, allows a CTI
Supervisor Client to start monitoring agent team.
When the request has been received, the CTI Server responds to the CTI Client with the
MONITOR_AGENT_TEAM_START_CONF message:
MONITOR_AGENT_TEAM_STOP_REQ
The MONITOR_AGENT_TEAM_STOP_REQ message, defined in Table 5-54, allows a CTI Supervisor
Client to stop monitoring agent teams.
TeamID The agent team ID. There may be more than one TeamID
field in the message (see NumberOf AgentTeams).
UINT 4
Maximum message size (including header) 402
Table 5-52 LIST_AGENT_TEAM_CONF Message Format (continued)
Table 5-53 MONITOR_AGENT_TEAM _START_REQ Message Format
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 135. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
TeamID The agent team ID. UINT 4
Maximum message size (including header) 16
Table 5-54 MONITOR_AGENT_TEAM _START_CONF Message Format
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 136. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
MonitorID The Monitor ID. UINT 4
Maximum message size (including header) 16
Table 5-55 MONITOR_AGENT_TEAM_STOP_REQ Message Format
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 137. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4