Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Supervisor Service
The CT IServer will also send out the AGENT_TEAM_CONFIG_EVENT when any change is made to
the agent team configuration.
The AGENT_TEAM_CONFIG_EVENT message, defined in Table 5-50, contain the list of team
members for a supervisor or changes to the team configuration:
Table 5-50 AGENT_TEAM_CONFIG_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 128. MHDR 8
PeripheralID The PeripheralID of the ACD where the team is located. UINT 4
TeamID The agent team ID. UINT 4
NumberOfAgents The number of AgentID and AgentFlag fields present in
the floating part of the message, up to a maximum of 64
USHORT 2
ConfigOperation The type of agent team configuration change to perform.
One of the following values:
0: Restore Permanent Configuration;
1: Add Agent;
2: Remove Agent.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
AgentID The AgentID of a member of the Agent Team. Or
SupervisorID of the agent team. There may be more than
one AgentID field in the messages (see
NumberOfAgents).
STRING 12
AgentFlags A set of flags indicating the attributes of the
corresponding AgentID. Possible values are:
0x0001: Primary Supervisor;
0x0002: Temporary Agent;
0x0004: Supervisor.
(0 flag is for regular agent)
There may be more than one AgentFlag field in the
message (see NumberOfAgents).
USHORT 2
AgentState One of the values from Table 6-5 representing the current
overall state of the associated agent.
USHORT 2
StateDuration The number of seconds since the agent entered this state. UINT 4
Maximum message size (including header) 1812