Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Supervisor Service
EMERGENCY_CALL_EVENT
The EMERGENCY_CALL_EVENT message, defined below, notifies bridge clients that an agent is
handling the indicated call as an emergency call:
AGENT_TEAM_CONFIG_EVENT
Once a supervisor CTI client session is opened, the CTIServer will send one or more
AGENT_TEAM_CONFIG_EVENT messages with the list of team members for that supervisor.
ConnectionDevice ID The identifier of the device connection associated
with the new call.
STRING 64
Maximum message size (including header) 88
Table 5-48 EMERGENCY_CALL_CONF Message Format (continued)
Table 5-49 EMERGENCY_CALL_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 123. MHDR 8
PeripheralID The PeripheralID of the ACD where the call is located. UINT 4
ConnectionCallID The Call ID value assigned to the call by the peripheral or
Unified CCE.
UINT 4
ConnectionDevice
IDType
Indicates the type of the connection identifier supplied in
the ConnectionDeviceID floating field (Table 6-13).
USHORT 2
SessionID The CTI client SessionID of the CTI client making the
notification.
UINT 4
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice
ID
The identifier of the connection between the call and the
agent’s device.
STRING 64
ClientID The ClientID of the client making the notification. STRING 64
ClientAddress The IP address of the client making the notification. STRING 16
AgentExtension The agent’s ACD teleset extension. STRING 16
AgentID The agent’s ACD login ID. STRING 12
AgentInstrument The agent’s ACD instrument number. STRING 64
ClientAddressIPV6
(not supported by
Unified CCE)
The IP Address of the CTI client. Where supported this
may replace ClientAddress; one but not both must be
present.
STRING 16
Maximum message size (including header) 274