Developer's Guide

5-55
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Supervisor Service
The CTI Server responds to the CTI Client with the EMERGENCY_CALL_CONF message:
Field Name Value Data Type
Max.
Size
ConnectionDevice ID The identifier of the connection between the call
and the agent’s device.
STRING 64
AgentExtension The agent’s ACD teleset extension. For clients
with ALL EVENTS or PERIPHERAL
MONITOR service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided.
STRING 16
AgentID The agent’s ACD login ID. For clients with ALL
EVENTS or PERIPHERAL MONITOR service,
at least one of AgentExtension, AgentID, or
AgentInstrument must be provided.
STRING 12
AgentInstrument The agent’s ACD instrument number. For clients
with ALL EVENTS or PERIPHERAL
MONITOR service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided.
STRING 64
Maximum message size (including header) 186
Table 5-47 EMERGENCY_CALL_REQ Message Format (continued)
Table 5-48 EMERGENCY_CALL_CONF Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 122. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
ConnectionCallID The Call ID value assigned to the resulting
EmergencyAssist call by the peripheral or Unified
CCE.
UINT 4
ConnectionDevice IDType Indicates the type of the connection identifier
supplied in the ConnectionDeviceID floating field
(Table 6-13).
USHORT 2
LineHandle This field identifies the teleset line used, if known.
Otherwise this field is set to 0xffff.
USHORT 2
LineType Indicates the type of the teleset line (Table 6-14)
given in the LineHandle field.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size