Developer's Guide

5-54
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Supervisor Service
The CTI Server responds to the CTI Client with the SUPERVISE_CALL_CONF message:
EMERGENCY_CALL_REQ
The EMERGENCY_CALL_REQ message, defined in Table 5-47, indicates that a CTI Client is handling
the indicated call as an emergency call:
Table 5-46 SUPERVISE_CALL_CONF Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 125. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
ConnectionCallID The Call ID value assigned to the call by the
peripheral or Unified CCE.
UINT 4
ConnectionDeviceIDType Indicates the type of the connection identifier
supplied in the ConnectionDeviceID floating field
(Table 6-13).
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice ID The identifier of the connection between the call
and the agent device that is being supervised.
STRING 64
Maximum message size (including header) 84
Table 5-47 EMERGENCY_CALL_REQ Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 121. MHDR 8
InvokeID An ID for this request message that will be
returned in the corresponding confirm message.
UINT 4
PeripheralID The PeripheralID of the ACD where the call is
located.
UINT 4
ConnectionCallID The Call ID value of the call that the agent needs
assistance with. May contain the special value
0xffffffff when there is no related call.
UINT 4
ConnectionDevice IDType Indicates the type of the connection identifier
supplied in the ConnectionDeviceID floating
field (Table 6-13).
USHORT 2
Floating Part