Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Monitor Service
SESSION_MONITOR_START_REQ
Use this message to initiate monitoring of the given CTI client session. Figure 5-5 depicts the Session
Monitor Start message flow. The SESSION_MONITOR_START_REQ and
SESSION_MONITOR_START_CONF messages are defined in Table 5-39 and Table 5-40.
Figure 5-5 Session Monitor Start Message Flow
When the requested session monitor has been created, the CTI Server responds to the CTI client with the
SESSION_MONITOR_START_CONF message.
CTI Client CTI Server
SESSION_MONITOR_MASK_CONF
SESSION_MONITOR_MASK_REQ
Table 5-39 SESSION_MONITOR_START_REQ Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType =101. MHDR 8
InvokeID An ID for this request message that will be returned
in the corresponding confirm message.
UINT 4
SessionID A value that uniquely identifies the CTI session to be
monitored.
UINT 4
Maximum message size (including header): 16
Table 5-40 SESSION_MONITOR_START_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 102. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
MonitorID The Monitor ID of the CTI client session monitor
that was created.
UINT 4
Maximum message size (including header): 16