Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Monitor Service
CLIENT_SESSION_CLOSED_EVENT
This message indicates that a CTI client session has been terminated. Table 5-38 defines the format of
the CLIENT_SESSION_CLOSED_EVENT message.
Table 5-38 CLIENT_SESSION_CLOSED_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 100. MHDR 8
SessionID A value that uniquely identified the CTI session that was
closed.
UINT 4
PeripheralID If the session was opened for Client Events Service, this field
contains the peripheral ID of the ACD specified by the other
client when the session was opened. Otherwise this field
contains the special value NULL_ PERIPHERAL_ID.
UINT 4
Status A status code indicating the reason for termination of the
session.
UINT 4
ClientPort The TCP/IP port number of the opening CTI client
connection.
UINT 4
Floating Part
Field Name Value Data Type
Max.
Size
ClientAddress The IP address of the other CTI client. STRING 16
ClientID The ClientID of the other CTI client. STRING 64
ClientSignature The ClientSignature of the other CTI client. STRING 64
AgentExtension
(optional)
The AgentExtension specified by the other CTI client when
the session was opened, if any.
STRING 16
AgentID
(optional)
The AgentID specified by the other CTI client when the
session was opened, if any.
STRING 12
AgentInstrument
(optional)
The AgentInstrument specified by the other CTI client when
the session was opened, if any.
STRING 64
ClientAddressIP
V6 (not supported
by Unified CCE)
The IP Address of the CTI client. Where supported this may
replace ClientAddress; one but not both must be present.
STRING 16
Maximum message size (including header): 272