Developer's Guide

5-45
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Peripheral Monitor Service
When the requested device or call monitor has been terminated, the CTI Server responds to the CTI client
with the MONITOR_STOP_CONF message:
CHANGE_MONITOR_MASK_REQ
Use this message to change the call and agent state change event masks used to filter messages from the
given call or device monitor. Figure 5-4 depicts the Change Monitor Mask message flow. The
CHANGE_MONITOR_MASK_REQ and CHANGE_MONITOR_MASK_CONF messages are defined
in Table 5-34 and Table 5-35.
Figure 5-4 Change Monitor Mask Message Flow
InvokeID An ID for this request message, returned in the corresponding
confirm message.
UINT 4
MonitorID The Monitor ID of the device or call monitor to be terminated. UINT 4
Maximum message size (including header): 16
Table 5-32 MONITOR_STOP_REQ Message Format (continued)
Table 5-33 MONITOR_STOP_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 96. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
Maximum message size (including header): 12
CTI Client CTI Server
CHANGE_MONITOR_MASK_CONF
CHANGE_MONITOR_MASK_REQ
Table 5-34 CHANGE_MONITOR_MASK_REQ Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 97. MHDR 8
InvokeID An ID for this request message that will be returned
in the corresponding confirm message.
UINT 4