Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Peripheral Monitor Service
When the requested device or call monitor has been created, the CTI Server responds to the CTI client
with the MONITOR_START_CONF message.
MONITOR_STOP_REQ
Use this message to terminate a call or device monitor. Figure 5-3 depicts the Monitor Stop message
flow. The MONITOR_STOP_REQ and MONITOR_STOP_CONF messages are defined in Table 5-32
and Table 5-33.
Figure 5-3 Monitor Stop Message Flow
ConnectionDeviceID
(required for call monitor)
The device identifier of the device associated with
the connection.
STRING 64
MonitoredDevice ID
(required for device
monitor)
The device identifier of the device to be
monitored.
STRING 64
Maximum message size (including header): 164
Table 5-30 MONITOR_START_REQ Message Format (continued)
Table 5-31 MONITOR_START_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 94. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
MonitorID The Monitor ID of the new device or call monitor. UINT 4
Maximum message size (including header): 16
Table 5-32 MONITOR_STOP_REQ Message Format
Field Name Value
Data
Type
Byte
Size
MessageHeader Standard message header. MessageType = 95. MHDR 8
CTI Client
CTI Server
MONITOR_STOP_CONF
MONITOR_STOP_REQ