Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
About This Guide
Related Documentation
Related Documentation
Documentation for Cisco Unified CCE, as well as related documentation, is accessible from Cisco.com
at
http://www.cisco.com/cisco/web/psa/default.html?mode=prod.
• Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS),
Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified
Contact Center Management Portal, Cisco Unified Customer Voice Portal (Unified CVP), Cisco
Unified IP IVR, Cisco Support Tools, and Cisco Remote Monitoring Suite (RMS).
• For documentation for these Cisco Unified Contact Center Products, go to
http://www.cisco.com/cisco/web/psa/default.html?mode=prod
click on Voice and Unified Communications, then click on Cisco Unified Contact Center
Products or Cisco Unified Voice Self-Service Products, then click on the product/option you are
interested in.
• For troubleshooting tips for these Cisco Unified Contact Center Products, go to
http://docwiki.cisco.com/wiki/category:Troubleshooting, then click the product/option you are
interested in.
• Also related is the documentation for Cisco Unified Communications Manager, which can also be
accessed from http://www.cisco.com/cisco/web/psa/default.html?mode=prod
• Technical Support documentation and tools can be accessed from
http://www.cisco.com/en/US/support/index.html
• The Product Alert tool can be accessed through (login required)
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice
Conventions
This manual uses the following conventions.
Format Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
Choose Edit > Find from the Configure
menu bar.
Italic type indicates one of the
following:
• A newly introduced term
• For emphasis
• A generic syntax item that
you must replace with a
specific value
• A title of a publication
• A skill group is a collection of agents
who share similar skills.
• Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
• IF (condition, true-value, false-value)
• For more information, see the
Database Schema Guide for Cisco
Unified Contact Center Enterprise.
An arrow ( > ) indicates an item
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.