Data Sheet

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Table 3. Warranty Terms
Cisco Enhanced Limited Lifetime Hardware Warranty
Device covered
Applies to all Cisco Catalyst 2960-L Series Switches.
Warranty duration
As long as the original end user continues to own or use the product.
End-of-life policy
In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the
announcement of discontinuance.
Hardware replacement
Cisco or its service center will use commercially reasonable efforts to ship a Cisco Catalyst 2960-L replacement part
for next business day delivery, where available. Otherwise, a replacement will be shipped within 10 working days after
the receipt of the RMA request. Actual delivery times might vary depending on customer location.
Effective date
Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not
more than 90 days after original shipment by Cisco).
TAC support
Cisco will provide during customer's local business hours, 8 hours per day, 5 days per week basic configuration,
diagnosis, and troubleshooting of device-level problems for up to 90 days from the date of shipment of the originally
purchased Cisco Catalyst 2960-L product. This support does not include solution or network-level support beyond the
specific device under consideration.
Cisco.com access
Warranty allows guest access only to Cisco.com.
Software Policy
Customers with Cisco Catalyst LAN Lite software feature sets are provided with maintenance updates and bug
fixes designed to maintain the compliance of the software with published specifications, release notes, and industry
standards compliance as long as the original end user continues to own or use the product or up to 1 year from the
end-of-sale date for this product, whichever occurs earlier.
This policy supersedes any previous warranty or software statement and is subject to change without notice.
Technical Support and Services
Table 4 describes available technical services.
Table 4. Technical Services Available for Cisco Catalyst 2960-L Series Switches
Technical Services
Cisco Smart Net Total Care
™
Service
●
Around-the-clock, global access to the Cisco TAC
●
Unrestricted access to the extensive Cisco.com knowledge base and tools
●
Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available
1
●
Ongoing operating system software updates within the licensed feature set
2
●
Proactive diagnostics and real-time alerts on Smart Call Home–enabled devices
Cisco Smart Foundation Service
●
Next-business-day advance hardware replacement as available
●
Access to SMB TAC during business hours (access levels vary by region)
●
Access to Cisco.com SMB knowledge base
●
Online technical resources through Smart Foundation Portal
●
Operating system software bug fixes and patches
Cisco Smart Care Service
●
Network-level coverage for the needs of small and medium-sized businesses
●
Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies
●
Technical support for eligible Cisco hardware and software through Smart Net Total Care portal
●
Cisco operating system and application software updates and upgrades
2
●
Next-business-day advance hardware replacement as available, 24x7x4 option available
1