Data Sheet

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Technical Services
Cisco SP Base Service
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Around-the-clock, global access to the Cisco TAC
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Registered access to Cisco.com
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Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement; return to factory option available
1
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Ongoing operating system software updates
2
Cisco Focused Technical Support Services
Three levels of premium, high-touch services are available:
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Cisco High-Touch Operations Management Service
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Cisco High-Touch Technical Support Service
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Cisco High-Touch Engineering Service
Valid Cisco Smart Net Total Care or SP Base contracts are required on all network equipment.
1
Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that
shipment is initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the
relevant region), with next-business-day (NBD) delivery. Where NBD is not available, same day shipping is provided.
Restrictions apply; for details, review the appropriate service descriptions.
2
Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the
licensed feature set.
Accessories
Table 5 describes accessories.
Table 5. Cisco Catalyst 2960-L Accessories
Part Numbers
Description
Compatibility
CAB-CONSOLE-RJ45
Console Cable 6 Feet with RJ45
All models
CAB-CONSOLE-USB
Console Cable 6 Feet with USB Type A and mini-B Connectors
All models
PWR-CLP
Power Cable Restraining Clip
All models
CMPCT-MGNT-TRAY
Magnetic Mounting Tray for 3560-CX, 2960-CX, and 2960-L Compact Switches
8-port and 16-port models only
CMPCT-CBLE-GRD
Cable Guard for 3560-CX, 2960-CX, and 2960-L Compact Switches
8-port and 16-port models only
CMPCT-DIN-MNT
DIN Rail Mount for 3560-CX, 2960-CX, and 2960-L Compact Switches
8-port and 16-port models only
Contact Cisco
For more information about Cisco products, contact:
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Phone: [phone]-NETS (6387)
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Worldwide Product Support
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Company website: cisco.com
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