Instruction manual

Administrator Procedures
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 64 Mailbox and Extension ID Personal Options
Mailbox and Extension ID Personal Options
Voice Mail mailboxes provide personal options that allow the user to customize messaging
functions. However, before personal mailbox options can be changed, the mailbox must be ini-
tialized by the user. For programming instructions to change personal options, refer to the
applicable Inter-Tel Endpoint User Guide, which are listed under “Endpoint User Guides” on
page 358.
Each subscriber’s mailbox has the following personal options:
• Greetings: A primary or alternate greeting is played when callers reach a user’s mail-
box. Users can change a primary greeting at any time to reflect a change in status and/or
record and enable an alternate greeting. If you and the user elect not to record a per-
sonal greeting, the default system greeting is used.
The system has a database option called
Play Recording Instructions that affects mail-
box greetings. If this option is enabled, the “leave a message after the beep” system
prompt plays following the primary or alternate greeting. If disabled, no prompt is
played and the beep preceding recording occurs immediately after the primary or alter-
nate greeting ends. The Play Recording Instructions flag is enabled by default.
• Directory Name: A recorded name is used to identify each mailbox in the directory and
to verify the mailbox number when messages are addressed by non-subscribers and
other subscribers. Although the name is recorded when a user first sets up the mailbox,
you can change it at any time.
• Password: Passwords prevent unauthorized access to a mailbox. Although the mailbox
user creates a personal password when they first set up the mailbox, you can change it
at any time.
• Message Envelope Options: Each message is preceded by an “envelope” that can
include the time and date the message was left, the source of the message, and addi-
tional information that is associated with the media type. Voice mail messages have a
length envelope option, e-mail messages have a subject option, and faxes have a pages
option. By default, all envelope options are enabled for each type of message.
• Remote Messaging: Remote Messaging is available for voice mail messages only and
is enabled in DB Programming on a per-mailbox basis. Using Remote Messaging, the
user can program voice mail to call the mailbox owner when a new message arrives.
Using a “cascade”—a series of up to nine telephone numbers that Voice Mail calls until
it successfully connects to a device such as a pager, answering machine, etc. If for some
reason Voice Mail is not able to use remote notification, the mailbox receives a message
stating that notification could not be completed. For more information about Remote
Messaging options, refer to the applicable Inter-Tel endpoint user guide.
• Fax Destination Number: If an endpoint is programmed to receive incoming faxes, the
user can program the fax destination number that will receive the faxes that are sent to
the mailbox.
IMPORTANT
To provide system security, all mailboxes and extension IDs should
have a password. To make the passwords difficult to guess, they
should not match the mailbox number or consist of one digit
repeated several times. You should recommend to all users that
they set a password.