Instruction manual

Administrator Procedures
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Freezing/Unfreezing the System History
Page 61
Freezing/Unfreezing the System History
When certain system failures occur, service personnel might request a “system history freeze.”
This allows them access to the system database so that they can analyze system activity for the
time period preceding the alarm.
To freeze or unfreeze system history:
1. While on-hook, enter the Diagnostics Mode feature code, 9900 [9100], to turn on diag-
nostics mode. The display shows
DIAGNOSTICS ON.
2. Enter the Freeze System History feature code, 9993 [9193], or Unfreeze System History
feature code, 9998 [9198]. The display shows
HISTORY FROZEN (or UNFROZEN). If
you attempt to change the state of the system history to its current status, the display
shows
HISTORY ALREADY FROZEN (or UNFROZEN).
3. Enter the Diagnostics Mode feature code, 9900 [9100], to turn off diagnostics mode.
The display shows
DIAGNOSTICS OFF.
Freezing/Unfreezing the Network History
Administrators can freeze or unfreeze the fault history for any node in the network. Service
personnel can then pull the information from each node for troubleshooting purposes. Nodes
are assigned to freeze zones by the database programmer to allow selective freezes. You must
know which zone to freeze/unfreeze and then enter the freeze feature code followed by the
zone number.
A node can be in more than one freeze zone. If you freeze a zone that contains a node that is
already frozen, the display shows
SOME NODES ALREADY FROZEN and the node remains
frozen. If you unfreeze a zone with unfrozen nodes in it, the display shows
SOME NODES
ALREADY UNFROZEN. To determine the individual freeze status of the nodes, check the mes-
sage print output.
To freeze or unfreeze network history:
1. While on-hook, enter the Diagnostics Mode feature code, 9900 [9100], to turn on diag-
nostics mode. The display shows
DIAGNOSTICS ON.
2. Enter the Network Freeze Zone System Histories feature code, 9939 [9139], or Net-
work Unfreeze Zone System Histories feature code, 9989 [9189]. The display shows
SELECT FRZ ZONE (0–9) #.
3. Enter the number of the zone you want to freeze or unfreeze. The display shows
FREEZE ZONE XX IS FROZEN (or UNFROZEN). If you attempt change the state of the
system history to its current status, the display shows
FREEZE ZONE XX ALREADY
FROZEN
(or UNFROZEN).
4. Enter the Diagnostics Mode feature code, 9900 [9100], to turn off diagnostics mode.
The display shows
DIAGNOSTICS OFF.
IMPORTANT
Do not perform this procedure unless directed to do so by service person-
nel.
IMPORTANT
Do not perform this procedure unless directed to do so by service person-
nel.