Instruction manual

Administrator Procedures
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Resetting the Internal Modem
Page 59
Resetting the Internal Modem
The internal modem must be reset if it fails to answer an incoming call or is out of sync with
an external modem.
To reset the internal modem:
1. Enter the Modem Reset feature code, 9869. The display shows
RESET MODEM EXT#.
2. Enter the modem extension number. The display shows MODEM RESET.
If an invalid modem extension is entered, the display shows
INVALID MODEM EXTEN-
SION
.
Using the Network Group Diagnostics Feature
The Network Group Diagnostics feature allows an administrator to verify that Network Groups
have been programmed correctly. When the Network Group Diagnostics feature code is
entered, the platform initiates pings from each Inter-Tel IP device and determines if the other
devices respond to the ping. If a device does not respond to the ping or if a firewall is detected,
the system issues a Message Print message. For details, see “System Error/Message Print” on
page 254.
The Network Group Diagnostics feature works on Inter-Tel proprietary IP devices for the local
node only. It does not work across nodes.
To run the Network Group Diagnostics:
1. While on-hook, enter the Diagnostics Mode feature code, 9900 [9100 in Europe], to
turn on diagnostics mode. The display shows
DIAGNOSTICS ON.
2. Enter the Network Group Diagnostics feature code, 9963 [9163]. The display shows
NET GRP CHECK (YES = 1 NO = 2).
3. When prompted, press 1 or ACCEPT to start the diagnostics feature. The display shows
NET GROUP DIAG IN PROGRESS.
When the diagnostics are complete, the endpoint displays one of the following messages:
•
NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network
Groups are capable of communicating via P2P audio.
•
NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices
are offline or there are NATs/firewalls located between the devices. Check Message
Print to determine which errors occurred.
NOTICE
Possible data corruption. Do not reset the modem if it is connected to a DB Program-
ming session. If you do, the programming session is dropped, potentially corrupting the
database. For this reason, Inter-Tel recommends that you assign the modem extension to
a Speed Dial button. During a reset, any call connected to the modem is dropped.
IMPORTANT
Because this feature affects system performance, Inter-Tel recommends
that you run the diagnostics program after normal business hours when the
system is idle.