Instruction manual

Administrator Procedures
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 58 Enabling/Disabling the Internal Modem
Networked Inter-Tel 5000 and Axxess systems containing nodes running Inter-Tel Axxess v8.1
or earlier require special attention because those nodes do not have the Alarm Queue feature.
In networks that include these early-version Axxess systems, a broadcast message is sent only
when the most recent network alarm is cleared. When the message is sent, that network alarm
is cleared on all nodes in the system. After the alarm is cleared, Axxess v8.1 or earlier nodes
will not show any other alarms because they do not have a queue to store alarms.
Axxess nodes that are running v8.2 and later, however, may still have additional alarms in the
queue. When this happens, each v8.2-and-later node must manually clear the other network
alarms.
For example, imagine a three-node network with Node 1 running Axxess v8.0, Node 2 running
Axxess v9.0, and Node 3 running Inter-Tel 5000 v1.1 or later. The following sequence of
events could possibly occur:
• Node 1 generates two network alarms, one immediately after the other. However, Node
1 shows only the second alarm because it has no ability to queue alarms. Nodes 2 and 3
show both network alarms.
• Node 1 clears the second alarm—the only one it can recognize—and a broadcast mes-
sage is sent to the other nodes. Node 1 now shows no alarms, but Nodes 2 and 3 still
show the first alarm.
• Node 2 then clears the first alarm, but a broadcast message is NOT sent.
• Now, Nodes 1 and 2 show no alarms, but Node 3 still has one in its alarm queue. This
alarm will stay in the queue until Node 3 clears it or until the alarm is overwritten as a
repetitive alarm.
Enabling/Disabling the Internal Modem
The Inter-Tel 5000 internal modem performs multiple functions. When enabled, the modem is
used for DB Programming, Message Print, SMDR, and for uploading software licenses.
If disabled, the modem and extension are placed into DND. In DND, the modem rejects all
calls and does not allow camp ons. Any outside calls that attempt to ring a disabled modem are
automatically transferred to the primary attendant.
To enable/disable a modem:
1. While on-hook, enter the Modem Enable feature code, 9866, or the Modem Disable
feature code, 9867. The display shows
ENABLE (DISABLE) MODEM EXT #.
2. Enter the extension of the modem to enable/disable it. The display shows MODEM
ENABLED
, or DISABLED.
If an invalid modem extension is entered, the display shows
INVALID MODEM EXTEN-
SION
.