Instruction manual

Administrator Procedures

INTER-TEL

5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007

Page 56 Alarm Queue

To use menu buttons to clear alarms, do one of the following:

• Press

CLEAR ALARM to clear the currently displayed alarm. The display shows SYS-

TEM

(or NETWORK) ALARM CLEARED, and the next highest priority alarm is dis-

played. If there are no more alarms, the display shows the idle menu.

• Press

CLEAR ALL ALARMS to clear all alarms. The display shows ALL ALARMS

CLEARED

, and the idle menu is shown

You can press IDLE MENU at any time to view the idle menu instead of the clear alarm menu.

Alarm Queue

The Alarm Queue feature prioritizes system and network alarms based on severity and allows

system administrators to view and handle critical alarms before addressing minor alarms. You

can then clear the individual alarm, or clear all the alarms in the queue, up to 30. When clear-

ing alarms individually, the alarms are displayed in order of severity. When an extension has

dialed emergency services, the Emergency Alarm is the only priority 1 alarm. Other prioritized

alarms have a 2, 3, or 4 priority, based on the severity of the alarm.

Not all alarms have a number 1, 2, 3, or 4 priority. The numbered priority scheme is limited to

alarms that can cause a major or minor system reset. Those alarms in the Alarm Queue that

have a numbered priority (1–4) are displayed before the alarms that do not receive a numbered

priority. Alarms that do not have a numbered priority are prioritized in the queue by date and

time.

When alarms are generated:

• The highest priority alarm is placed in the front of the queue, regardless of when lower

priority alarms are generated. For example, if A114 (priority 3) and A116 (priority 4)

are currently in the queue, but A119 (priority 2) is generated, A119 is placed first in the

queue.

• Alarms with the same priority level are placed in the queue based on the time the alarm

was generated. For example, if A010 (priority 3) is generated at 10:30 AM, and A012

(priority 3) is generated at 10:32 AM, A012 is placed in the queue after A010.

• If the queue contains 30 alarms, the oldest, lowest priority alarm is overwritten with the

new alarm. For example, if the queue currently holds 30 alarms, 20 of which are prior-

ity 4, and a priority 3 alarm is generated, the oldest priority 4 alarm is overwritten.

• Repetitive alarms such as A125, are placed in the queue only once. If the alarm is

regenerated, the alarm that is currently in the queue is overwritten with the new alarm

data (if applicable) and time. For example, A125 is overwritten each time it is regener-

ated, which is every five minutes. This prevents the queue from being filled with dupli-

cate alarms.