Instruction manual

Administrator Procedures
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Clearing Alarms
Page 55
On remote nodes, network-wide alarms will indicate the name of the node on which the alarm
occurred. The node name is obtained from the username.
To respond to a minor alarm from any alarm display endpoint:
1. When a minor alarm indication appears, write down the alarm information.
2. While on-hook, clear the alarm by entering the Clear System Alarm feature code, 9850,
or the Clear Network Alarm feature code, 9851. The display shows
SYSTEM (or NET-
WORK
) ALARM CLEARED.
3. Take the appropriate action as indicated in Table 49 on page 307.
To respond to a major alarm from any alarm display endpoint:
Take the action defined in Table 11.
A major alarm message,
MAJOR ALARM, appears on all display endpoints in the event of a
system-wide failure. If the major alarm appears on a group of endpoints, the associated Digital
Endpoint Module (DEM-16) may have failed. The warning might also appear on a single end-
point if the endpoint or its cabling are defective. Because they indicate that all or part of the
system is inoperative, major alarms require immediate attention from service personnel.
Clearing Alarms
An administrator can clear a network-wide alarm on the local node only or on every node in
the network. To clear an alarm, you can use either the administrator feature codes or the menu
buttons on your endpoint.
To use the feature codes to clear alarms:
Enter the appropriate feature code to clear the alarm. The clear alarms feature codes are as fol-
lows:
• Clear Network Alarm (9851): This feature code clears network-wide alarms on every
node in the network, but will not affect system alarms. The Clear Network Alarm fea-
ture code may be entered on any node in the network, but the Send Network Alarms
flag must be set for you to clear alarms on other nodes in the network.
• Clear System Alarm (9850): This feature code clears all local and network-wide sys-
tem alarm displays on your node.
After you enter the feature code, the display shows
SYSTEM (or NETWORK) ALARM
CLEARED
, and the highest priority alarm is cleared. If another alarm is active, the display
shows that alarm. Enter the feature code again to clear the next alarm in the queue (only one
alarm is cleared at a time). When all alarms are cleared next highest priority alarm is displayed.
Table 11.
Priority of Alarms by Type
Alarm Text Description and Action Required
#100–199
#200–224
SYS ALARM #NNN
CALL TECHNICIAN
These alarms indicate that an equipment failure has occurred that
requires the attention of service personnel.
Contact service personnel.
Be prepared to provide all alarm information, as well as what was
taking place when the alarm occurred.