Instruction manual

Administrator Procedures
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 54 Managing System and Network Alarms
2. If necessary, wait for an answer and announce the call. If you are calling a device that
does not accept handsfree calls (such as Automated Attendant location), the display
shows
HANG UP TO FINISH TRANSFER.
3. You have the following options:
To complete the transfer: Hang up or press another Call button. The display shows
CALL TRANSFERRED TO <username>.
To transfer the call to hold: Press the
Hold button or press and enter the Indi-
vidual Hold feature code (336). The call will not ring or send call waiting signals until
the Hold timer expires.
To try another station: Press another
Mini-DSS button.
To return to the caller: Press the lit Call button, trunk button, or button.
Reverse transferring (picking up a call ringing or holding at another extension):
EITHER, enter the Reverse Transfer feature code (4) and then press the DSS/BLF but-
ton of the station where the call is ringing.
OR, press the Mini-DSS button you want, and then press and enter the Reverse
Transfer feature code (4).
Managing System and Network Alarms
To allow one administrator to monitor multiple nodes, the system provides both system alarms
and network-wide alarms.
System Alarms
The system’s Alarm Reporting feature detects equipment failures. If there is a system failure
that affects service, a major alarm is displayed at all affected endpoints.
When a minor equipment failure occurs, a minor alarm is generated and appears on the pri-
mary attendant’s display and, if enabled, at administrator endpoints. If enabled in the Message
Print programming, the alarm also appears in the error/message report.
Alarms 1–99 indicate problems that can be corrected without calling service personnel. Alarms
100–199 (telephone system) and 200–299 (voice processing system) require attention from ser-
vice personnel.
When a Voice Mail alarm is in effect, the telephone system may be functioning properly, but
the voice processing system may be inoperative.
Network Alarms
Each node has two flags which determine whether the node broadcasts or receives network-
wide alarms.
• The Send Network Alarms flag determines whether a node will broadcast alarms that
occur on that node to the rest of the network.
• The Receive Network Alarms flag determines whether the node will receive and dis-
play alarms sent by other nodes in the network.
To differentiate between network-wide and local alarms, network-wide alarms appear on
administrator endpoints preceded by
NET ALARM, and local system alarms are preceded with
SYS ALARM. Network-wide alarms will override system alarms on an administrator endpoint
display.
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