Instruction manual

Administrator Procedures
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 26 Introduction
Introduction
When programming your site’s database, the Inter-Tel-certified technician can program an end-
point’s extension as both a system administrator and a voice mail administrator. Sometimes the
two jobs are handled by the same person. You can use an endpoint that has been designated as
an administrator endpoint to perform certain programming tasks for the call processing system
and/or the voice mail system. In addition, the system administrator endpoint shows system and
network alarm messages.
This section provides you with the instructions for performing system administrator and voice
mail administrator tasks. The information is presented as follows:
• System Administrator Procedures begin on page 27.
• Voice Mail Administrator Procedures begin on page 63.
A Quick Reference Guide containing instructions for frequently performed procedures is
located in the front of this guide.
As a system administrator, you must know which languages are considered Primary and Secondary for
the system. The platform supports American English, British English, Spanish, and Japanese prompts
and displays.
System Administrator Endpoint Designation
Any Inter-Tel endpoint can be designated as a system administrator endpoint through Database
(DB) Programming. However, to facilitate programming and to manage system Alarm mes-
sages, Inter-Tel recommends using a six-line display endpoint for this purpose, such as the
Model 8660 IP endpoint or Model 8560 digital endpoint.
A single line endpoint cannot be used as an administrator endpoint.
If a user of a non-administrator display endpoint attempts to execute administrator features, the
user hears fast-busy reorder tones, and the display shows
CANNOT ACCESS RESERVED
FEATURE.
Scheduled Delayed Major Resets
A delayed major reset is sometimes needed when programming the database using the admin-
istrator endpoint. If a major reset is required, the message,
ENTER SYS RESET OPTION
appears on the endpoint display. You can select to perform an immediate major reset when this
message is shown, or you can schedule a delayed major reset. The delayed major reset option
allows you to schedule a reset to occur when the system is not in use.
The following programming changes do not require a major reset:
• Changing extensions
• Swapping extensions
• Creating off-node devices
• Changing ACD Agent IDs
• Adding and removing extensions from Extension Lists
• Equipping and unequipping devices