Instruction manual

Product Description
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Scheduled Time-based Application Routing
Page 21
Scheduled Time-based Application Routing
Scheduled Time-based Application Routing (STAR) enhances the programmability of the
voice mail application greetings. Applications can be programmed to play alternative greetings
for holidays and weekends. A STAR application is a table of up to 20 entries that serves as a
“routing table.” STAR tells the voice processing system which application to use to respond to
incoming calls. Based on day-and-time information defined in the table, the identified applica-
tions are programmed to play the greetings and STAR routes the call to the predetermined
application. For information about STAR, see page 285.
Station Message Detail Recording Information Storage
Station Message Detail Recording (SMDR) information is stored only on the VPU voice pro-
cessing system hard disk, then processed using call record sorting software. BVM and EM do
not support SMDR information storage.
Voice Mail and Message Notification Retrieval
Other than messages that are sent through the Message Notification/Retrieval application,
Voice Mail handles all voice mail calls directed to it. If your system is using EM and E-Mail
Reader is enabled for the mailbox, users have access to advanced messaging features using
their advanced mailbox. With Voice Mail, callers hear the main company greeting, followed by
a menu of available options. Message Notification/Retrieval provides voice mail message noti-
fication and quick mailbox access. For information about Voice Mail and Message Notification
Retrieval, see page 288.
Unified Messaging
The Unified Messaging (UM) feature links the voice processing system with e-mail and/or
provides outgoing fax capabilities. Depending on which voice processing system you are
using, you may have UM version 2.2, 2.3, or Open Standards Edition (OSE). For information
about UM, see page 294.
Basic Voice Mail
Basic Voice Mail (BVM) is a built-in capability of the Inter-Tel 5000 platform that provides
voice mail and messaging services. The Inter-Tel CS-5200 and CS-5400 systems support up to
eight BVM ports, and the Inter-Tel CS-5600 supports up to 16 BVM ports. BVM does not sup-
port Fax-On-Demand or Unified Messaging. For details about the BVM feature, see “Basic
Voice Mail” on page 287. For BVM capacities, see Table 47 on page 305.
BVM can be replaced with an external messaging system such EM. EM systems can be
installed on any or all nodes in the network to allow a caller to leave a message on a local
voice processing system for a mailbox located on another voice processing system in the net-
work.