Instruction manual

Index
Inter-Tel
®
5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007
Page 363
Index
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - X
INDEX
I
A
Absorbed digits 142
Accept button 92
Accepting a name 277
Access to the features 112
Account codes 184
all calls following 186
forced 184
on outside calls 179
standard 184
Account codes for All Calls Following 186
ACD Agent
Agent IDs 129
agent wrap-up 131
login/logout 129
Wrap-Up Timer 131
ACD Hunt Group flags
ACD Agent ID (automatic connect) 132
Restart ACD Idle Time Upon Login 131
Wrap-Up Mode for ACD Calls 132
ACD Hunt Groups 128
agents 130, 131
balanced count 128
call circulation 128
login/logout 130
longest idle 128
members 129
spanning network nodes 133
using extension lists 128
Adjusting LCD contrast 90
Administrator
endpoint programming 32
feature codes 322
freeze/unfreeze 61
network alarms 54
night mode 27
programming 32
setting time and date 28, 29
Speed Dial programming 50
system alarms 54
Administrator endpoint programming capability 30
Advanced CO Interfaces 109
Agent Help 110, 125, 202
Alarms
alarm messages 254
alarm numbers and priorities 57
alarm queue 56
clearing 55
major 54, 55, 254
minor 55
network 54, 55
system 54
Allow Green LEDs 101
Allowed Answer 139
day/night 150
feature code 139
All-Ring Hunt Group 118
Alphanumeric mode 31, 50
Alternate Hold Timer 187
Alternate Keymap 92, 156
Alternate Menu Displays 88
Alternate Message Source 120, 174
Analog Voice Mail Hunt Groups 110
ANI 137
ANI in SMDR 251
Announce Only calls 268
Announced Transfer 194, 268, 272
Announcement and overflow stations 121
Answer feature code 139
Answer Supervision 42
Answering messages 175
ARS
See Automatic Route Selection
ASR
See Automatic Speech Recognition
Attendants
Attendant Recall 116
endpoints 114
primary 115, 116
programming 32
serving other attendants 115
transfer timer 116
Audible Message Indication for SL Sets 15
Audio Diagnostics 257
Audiotex recordings
Index