Instruction manual

Product Description
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 20 Call Routing Announcement
Call Routing Announcement
The Call Routing Announcement (CRA) application can be used in place of a playback device
and is useful for programming Hunt Group announcement and overflow stations. When called,
the CRA application plays a recording and then hangs up.
The CRA application uses digit translation to help calling parties reach their intended destina-
tions. Digit translation allows the caller to press a single digit to access a mailbox, a Fax-on-
Demand function, a station, or a Hunt Group. Digit translation can be programmed for each
digit from 0 through 9, #, and *, plus a Timeout option that applies if the caller does not enter a
digit when prompted. If programmed, each digit could lead the caller to a “digit translation
node” that has its own set of digit translation values. This layered CRA digit translation creates
a “tree” of programmable digit translation nodes. For more detailed information about CRA,
see page 272.
Directory Services
Directory Services provide callers with a list of mailboxes and extension IDs that can be
accessed through Voice Mail or the Automated Attendant. The Directory feature is available in
each of the voice processing systems, but varies slightly in the EM system. For information
about directories, see page 275. For information about using directories in EM, see page 278.
E-Mail Reader
E-mail Reader is a licensable feature available with the EM voice processing system. It pro-
vides users with advanced mailbox capabilities through Text-To-Speech (TTS) technology.
When E-mail Reader is enabled for a mailbox, users can access voice mail, e-mail, and fax
messages by logging in to their mailboxes. E-mail Reader announces the message envelope
and can also “read” the text in the body of e-mail messages. E-mail Reader users also have
access to additional message options, which vary based on the media type. For information
about E-mail Reader, see page 282.
Fax-On-Demand
The Fax-On-Demand feature is a specially programmed Call Routing Announcement applica-
tion that uses digit translation to allow callers to select the documents they want to have faxed
to them. Callers can use a DTMF endpoint to request one or more documents from the com-
pany’s fax library, the library that is also used in the Unified Messaging faxing feature. When
the request is completed, the voice processing system places a call to the caller’s fax machine
to deliver the requested documents. For information about Fax-On-Demand, see page 282.
Intelligent Directory Search
The Intelligent Directory Search (IDS) feature simplifies searching for entries in a directory by
significantly reducing the number of keystrokes required to find a match. IDS requires v1.2 or
later. For information about IDS, see page 228.
Record-A-Call
This feature allows an endpoint user to record a call-in-progress as a voice mailbox message.
When a endpoint user enters the Record-A-Call feature code, the system places a call to the
endpoint’s assigned Record-A-Call application. When the application answers, the system sets
up a conference call with the Record-A-Call mailbox. If programmed, the mailbox plays a
greeting to indicate that the recording is in progress. For information about the Record-A-Call
feature, see page 284.