Instruction manual

Product Description
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Voice Processing System Application Options
Page 19
Voice Processing System Application Options
Inter-Tel voice processing systems support several voice processing system applications.
Depending on your site’s voice processing system, equipment, and licensing, you may have
access to one or more of the following voice processing system features.
Automated Attendant
Automated Attendant is a programmable feature that provides automated call answering ser-
vices. Calls can transfer, forward, or directly ring in to Automated Attendant. When Auto-
mated Attendant answers a call, it plays a recording that gives dialing instructions. After
hearing the recording, or at any time while it is playing, the caller may dial an extension or
mailbox number. For information about the Automated Attendant feature, see page 265.
Automated Attendant Recall Destination
If a call that is transferred by Automated Attendant is not answered before the Transfer Voice
Processor timer expires, the call recalls the Automated Attendant Recall Destination. The
Recall Destination announces that the endpoint is unavailable and allows the caller to leave a
message if the endpoint has an associated mailbox, or to dial another extension. For informa-
tion about the Automated Attendant Recall Destination, see page 267.
Automatic Fax Detection
With Automatic Fax Detection, Call Routing Announcement (CRA) applications and mail-
boxes can be programmed to automatically route incoming fax calls to a specified extension or
to an e-mail address. For information about the Automatic Fax Detection, see page 270.
Automatic Speech Recognition
The Enterprise Messaging (EM) system supports Automatic Speech Recognition (ASR). ASR
can be enabled on many levels within the voice processing system. Using EM, subscribers can
issue spoken commands to navigate the voice mail menus. Subscribers and nonsubscribers can
also use spoken commands to search the voice mail directory and to navigate Automated
Attendant menus and CRA paths. When ASR resources are not available, subscribers and non-
subscribers can also perform these tasks by pressing the appropriate dialpad digits when
prompted by the system. For information about ASR, see page 271.
Call Logging
The Call Logging feature allows users of Inter-Tel digital and IP endpoints and Inter-Tel IP
softphone applications to log the following types of calls on their respective endpoints:
• Missed Calls
• Received Calls
• Dialed Calls
The Call Logging feature helps you see who called when you were away and makes it easy to
redial those people. Non-display and single line endpoints do not support this feature. Six-line
display endpoints are recommended for field visibility and ease of use.