Manualshelf

Instruction manual

ManualsBrandsCisco ManualsComputer equipmentCisco ASR 5000 Application Detection and Control Administration Guide
341342343344345346347348349350
Reference
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 328 Default Voice Processing Prompts
Default Voice Processing Prompts
This section contains the default voice prompts for the voice processing systems supported by
the Inter-Tel 5000 platform. The Inter-Tel platform supports the following voice processing
systems:
• Basic Voice Mail: The built-in voice processing system, Basic Voice Mail (BVM) pro-
vides voice mail and voice messaging for system users. BVM runs on the Linux
®
oper-
ating system and does not support Fax-On-Demand, buffered SMDR, or Unified
Messaging. If part of a network, mailboxes on an Inter-Tel 5000 node equipped only
with BVM cannot forward messages to, or receive messages forwarded from, mail-
boxes on other nodes.
• Enterprise
®
Messaging: Enterprise Messaging (EM) runs on the Windows 2000 oper-
ating system. EM is Inter-Tel’s the newest voice processing system. EM unifies com-
munication and messaging by providing access to voice mail, fax, and e-mail messages
in the user’s mailbox. In addition, EM provides automatic speech recognition capabili-
ties and built-in Unified Messaging features. For detailed information about EM, see
the Enterprise Messaging Installation Manual (part no. 780.8006).
• Voice Processing Unit: The Voice Processing Unit (VPU) runs on either the Windows
NT or Windows 2000 operating systems. The VPU system is installed on an IBM-com-
patible PC that is connected to the Inter-Tel system to provide integrated voice process-
ing features such as Voice Mail, Directories, Record-A-Call, etc.
Automatic Speech Recognition (ASR)
The Enterprise Messaging (EM) voice processing system supports Automatic Speech Recogni-
tion (ASR), which allows users to access voice mail, call routing applications, the automated
attendant and the directories by issuing spoken commands instead of dialing digits on their
endpoint. If ASR is enabled on a voice processing system, users are prompted to speak or press
a digit on the dialpad to complete a voice mail task. If ASR is not enabled, users are only
prompted to press a digit. ASR is currently supported on EM voice processing systems only.