Instruction manual

Reference
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 316 Endpoint Feature Codes
Endpoint Feature Codes
Table 51 summarizes endpoint feature codes. When a default feature button can be used in
place of the feature code, it is indicated at the end of the explanation. For a list of the default
endpoint feature buttons, see Table 15 on page 91.
Table 51. Endpoint Feature Codes
Feature Name Code Definition
Account Code –
All Calls Following
391 Allows the endpoint user to enter a forced or
optional account code that will apply to all
calls following the entry of this feature code
and will appear in the SMDR. To disable the
All Calls Following feature, the feature code is
entered again without an account code.
Account Code – Optional 390 Allows the endpoint user to enter an optional
account code for SMDR reports during an out-
side call.
ACD Agent Login
ACD Agent Logout
ACD Agent Login/Logout Toggle
326
327
328
These feature codes allow an ACD hunt group
member (agent) to log into and out of the ACD
hunt group(s). The agent will only receive calls
through the ACD hunt group(s) while logged
in.
ACD Agent Wrap-Up Terminate 329 When an ACD agent completes a call, no
other ACD hunt group call will ring at the end-
point until the ACD Wrap-Up Timer expires or
the agent enters this feature code to terminate
the wrap-up session.
Agent Help 375 The Agent Help feature allows an endpoint
user to request help from a designated “Agent
Help Extension” during a two- or three-party
call.
Agent Help Reject 376 When a request-for-help call rings, the Agent
Help Extension can choose to join the call or
enter this feature code to reject the request.
Answer (Ringing Call) 351 Answers the call that has been ringing or
holding the longest at that endpoint. See
page 139 for the priority list. (Inter-Tel end-
points use the ANSWER button.)
Audio Diagnostics 320 When initiated, users are prompted to answer
questions about the audio problems by press-
ing specific keypad buttons.
Automatic CO Access On/Off 360 (Not used on single line endpoints) Allows the
endpoint user to determine how ringing out-
side calls will be answered: simply by lifting
the handset or pressing the Speaker button
(automatic answer), or by lifting the handset or
pressing the Speaker button and pressing a
Call button, individual trunk button or the
ANSWER button.