Instruction manual

Reference
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
System Alarms
Page 307
System Alarms
Table 49. System Alarms
Alarm Text Description and Action Required
SYS ALARM #10
xNNNN OFF HOOK
An endpoint has remained off-hook and inactive past the expiration
of the Inactivity Alarm timer. The display and the SMDR indicate
which endpoint is off-hook. The lamps in the button for that station
on Mini-DSS and DSS units and on the Speed Dial buttons of
other endpoints flutter continuously.
Locate the endpoint and replace the handset in the cradle. Calls
being transmitted over the secondary voice path are not affected or
interrupted by an off-hook alarm condition.
SYS ALARM #11
xNNNN EMERGENCY
A user has dialed the Emergency Call feature code. The system
has seized a trunk and dialed the emergency phone number that
will bring responders to the location where the system Inter-Tel
5000 Base Server is installed.
The default Emergency Call code for U.S. systems is 911, and the
default code for European systems is 999. Emergency dial
sequences, such as 112 for some European localities, can be pro-
grammed for the location where the system Inter-Tel 5000 Base
Server is installed. However, if an appropriate emergency phone
number is dialed from a remote location to ensure response to that
location, no alarm will appear at the administrator(s).
No action is required, just clear the alarm. To facilitate emergency
services reaching the party in need, determine who made the
emergency call and where help is needed.
SYS ALARM #12
CHECK PRINTER
The printer is not functioning properly.
Check the cable and the power cord connections and that the
printer is supplied with paper and toner.
SYS ALARM #13
CHECK PRINTER
The printer is not functioning properly.
Check the cable and the power cord connections and that the
printer is supplied with paper and toner.
SYS ALARM #14
SET DATE/TIME
The system real-time clock has not been initialized or has been
corrupted.
Set the system time and date as described on
page 28.
SYS ALARM #15
CALL TECHNICIAN
The real-time clock chip is not operating.
Contact service personnel.
SYS ALARM #16
NO DELAYED MAJOR
The system was unable to perform a scheduled delayed major
reset because the system was not idle.
If this alarm recurs, contact service personnel.
SYS MGR LINK ERR
<error string>
The certificate is not yet valid or the system is not connected to the
appropriate System Manager server.
Contact service personnel.
SYS ALARM #18
SYS MGR INV CERT
A corrupt certificate was uploaded or there was an error in writing
the file.
Contact service personnel.