Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Unified Messaging
Page 295
• Unified Messaging version 2.3: Allows subscribers to view, play, and manage their
voice mail from their desktop PC using Microsoft Outlook. Unified Messaging v2.3 is
for Enterprise Messaging. Unified Messaging v2.3 supports the following solutions:
– Integrated Solution: Receives voice mail messages and faxes as e-mail attachments.
This solution is set up primarily in telephone system and voice messaging system
programming. The subscriber cannot use e-mail to reply to a voice mail message but
instead must forward the message or send a new voice or e-mail message to the
sender.
– Outlook Client-Based Solution: Receives and sends voice mail messages and sends
faxes via the Inter-Tel Enterprise Messaging system. Receives faxes via e-mail using
the Microsoft
Outlook Client. Subscribers can use e-mail to reply to voice mail. A
built-in Unified Messaging Server in the Inter-Tel 5000 system functions as a filter
and store for the Outlook Client and requires subscribers to install the Unified Mes-
saging Client application on their PC. Most Unified Messaging v2.3 subscribers use
this solution.
• Unified Messaging Open Standards Edition (OSE): Allows subscribers to view, play,
and manage their voice mail from their desktop PC using any Internet Message Access
Protocol (IMAP) v4-compatible e-mail client, such as Microsoft Outlook, GroupWise
®
,
or Lotus Notes. Subscribers can receive voice mail messages and receive and send faxes
via e-mail. Unified Messaging OSE is a client-free application and does not require the
Unified Messaging Client software application; instead, all software components are
located on the Enterprise Messaging server.