Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 294 Unified Messaging
Unified Messaging
The Unified Messaging (UM) feature links the voice processing system with e-mail and/or pro-
vides outgoing fax capabilities. The Voice Processing Unit (VPU) uses Unified Messaging ver-
sion 2.2. The Enterprise Messaging (EM) voice processing system uses UM version 2.3 or UM
Open Standards Edition (OSE). The following sections provide information on each version.
Unified Messaging is not supported in Basic Voice Mail (BVM).
Unified Messaging allows subscribers to combine their voice mail, e-mail, and faxes in one
mailbox. The Inter-Tel 5000 system supports the following versions of Unified Messaging:
• Unified Messaging v2.2: Allows subscribers to view, play, and manage their voice mail
from their desktop PC using Microsoft Outlook
®
. Unified Messaging v2.2 is for Voice
Processing Unit (VPU). The following three levels of Unified Messaging features are
included in v2.2.
– Level 1 Voice Mail As E-mail Attachments: Provides users the ability to receive a
Voice Mail message as an e-mail message with a voice attachment. The voice
attachment will be in the form of a “wave” (.wav) file that can be played on any
computer equipped with a sound card, speakers, and multimedia software (such as
Sound Recorder). Users can choose to receive the messages as Voice Mail and e-
mail (Copy & Forward) or as e-mail only (Forward Only). The e-mail server can use
SMTP\POP3, VIM, MAPI protocol. The number of users with Level 1 is limited by
a security button attached to the voice processing system PC.
– Level 2 with Microsoft Outlook/Exchange: To use this voice processing system
level, the mailbox E-mail Gateway field must be programmed for Unified Messag-
ing, and the user’s PC must have Microsoft Outlook/Exchange and the Unified Mes-
saging Client software installed. Voice mail messages are sent to the Voice Mail
server and are stored on the voice processing system. This allows the user to play
the messages using the Inter-Tel endpoint speakerphone or the PC’s speakers. The
number of users with Unified Messaging is limited by a security button attached to
the voice processing system PC.
– Level 3 with Microsoft Outlook/Exchange and Outbound Fax: This level is the same
as Level 2, with outbound fax server features added. Use of the outbound fax server
functionality does not require a mailbox, only the Microsoft Outlook/Exchange and
Unified Messaging Client software. Therefore, the number of outbound fax users is
not limited by the security button; only the number of mailboxes with Unified Mes-
saging enabled are limited.