Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 292 Retry Call Attempts
Retry Call Attempts
The mailbox can be programmed to retry notification calls when it encounters a busy trunk or
trunk group. Each cascade level can be programmed with a Number of Call Attempts value of
1–1000 calls.
If the mailbox user accesses the mailbox between the time the message is received and when
remote notification is successful, the system will stop attempting remote notification. It is
assumed that the mailbox user listened to the message when the mailbox was accessed. How-
ever, the button at the endpoint will remain lit if there are any messages that have not
been heard.
Each level also has a Number Called Busy timer and a Pager Notification Retry timer or Per-
sonal Number No Answer timer. These timers determine how long the voice processing system
will wait before making the next notification attempt when messages are waiting to be heard
(unless it is overridden by the Each New Message flag). These timers can be set to a value of
0–255 minutes. If set to 0, it retries the cascade level immediately, for as many attempts as
allowed by the Number of Call Attempts field. If the message(s) has not been picked up by
then, the system moves to the next cascade level. The default setting for the Pager Notification
Retry timer is 20 minutes. The Number Called Busy and Personal Number No Answer timers
default to 5 minutes.
Notification Numbers
Each cascade level has a programmed notification number that can be an extension number or
an outside phone number.
When an outside phone number is used, the system accesses an outgoing trunk using the code
programmed for that level. The code contains a pre-programmed trunk access code followed
by an outgoing access termination feature code, if needed.
Notification calls to outside phone numbers can be sent to a pager or to a number where a per-
son will answer (personal number).
• If the call goes to a pager, the system dials the programmed Pager Dial String, and then
disconnects the call. The dial string should include digits the paging company requires
when the call is answered, the pager LCD number, and the pager termination code, if
needed. Also, if appropriate, the pager string can be programmed to show the number of
the mailbox that placed the call and/or the number of messages in the mailbox.
• If the call goes to a personal number, the system plays a prompt announcing that the
call is from Voice Mail, the directory name or mailbox number that originated the call,
and user instructions. The listener can then enter the mailbox’s password to gain access
and hear the message. The listener has three chances to enter a correct password. If the
system receives an incorrect password three times, the Voice Mail system disconnects
the call immediately, and the attempt is considered unsuccessful.
IMPORTANT
The 0-minute timer value should be used cautiously. If the system is forced to
make several calls in quick succession, it will impair the voice processing
system's ability to place other outgoing calls. It should be used primarily with
cascades in which all of the members want to receive notification at approxi-
mately the same time. In this case, all levels except the last could be set to
0-minute retries with 1 allowed call attempt. However, the last level in the
cascade should be programmed with a longer Pager Notification Retry timer
so that the system does not continuously cycle through the cascade levels.
(Continuous cycling is also prevented somewhat by a per-mailbox 15-call
limit. Due to FCC regulations, the voice processing system can allow a mail-
box to make only 15 calls in rapid succession without a 10 minute pause.)
MSG