Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Basic Voice Mail
Page 287
The voice processing system PC adds each call record to the SMDR buffer file as it is received.
The amount of disk space allocated for SMDR storage is determined in DB Programming. The
default value is zero megabytes of memory. If the call records use disk space exceeding 80% of
the allotment, the system generates an alarm and displays it at the primary Attendant station
and all Administrator stations. Another alarm message is generated if the allotted space is
100% filled. If the maximum buffer capacity is exceeded, the oldest call record(s) are dis-
carded as new ones arrive.
The SMDR records, which are stored in ASCII/binary format, are buffered until they are
cleared by the programmer. If necessary, the programmer may save and/or restore SMDR data
(along with the system database) to floppy disks using the Voice Processing Save and Restore
feature.
In a network setting, the voice processing system will buffer SMDR records that are sent from
other nodes in the network.
Basic Voice Mail
Inter-Tel 5000 software includes licensing to support four BVM ports. Additional ports can be
added with the purchase of licenses that support four ports each. Although each BVM port
must be licensed, single-port licenses are not available. The Inter-Tel CS-5200 and CS-5400
systems support up to eight BVM ports, and the Inter-Tel CS-5600 supports up to 16 BVM
ports. As needed and licensed, BVM ports are allocated dynamically. BVM storage capacities
by type of system appear in Table 47 on page 305.
Before an external voice processing system such as Enterprise Messaging can be attached to
any of the Inter-Tel 5000 systems, BVM must be disabled in DB Programming, which makes
the feature unavailable for use.
IMPORTANT
Because each SMDR call record takes up approximately 81 bytes on the
voice processing system PC, nearly 13,000 calls can be stored in each
megabyte of hard disk space.